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FIRST TIME USERS

If this is the first time you're using QualityBuy - don't worry, we have you covered. We've designed QualityBuy.com to be as hassle-free and easy to use as possible. Register for a free account, and follow the instructions below to get started. If you have any questions about how QualityBuy works, or are having trouble submitting an order let us know here.

Step1

CHECK OUT WITH THE CORRECT SHIPPING INFO

When you check out at any online store, remember to:

  • Type your QualityBuy membership number in brackets next to your last name.
  • Type "Qualitybuy Key"
  • Copy and paste one of the warehouse addresses in the countries listed available as the shipping address.
Step2

SIGN IN TO QUALITYBUY.COM

  • Sign in to your account to submit your item.
Step3

TELL US ABOUT YOUR ITEM

Click SUBMIT ITEM to let us know what you're shipping and when we should expect it to arrive at our warehouse.

What if I'm missing some required information?

Step4

CHECK YOUR PARCELS STATUS

  • Okay, so you've successfully submitted an item - now sit back, relax, and let us handle the rest. We'll send you an email when your parcel arrives at our international warehouse.
  • If you want to check your parcels shipping status, go to MY ACCOUNT > ORDER HISTORY.

What if my parcel gets lost in transit?

Step5

WHEN YOUR PARCEL ARRIVES IN HONG KONG

  • We'll send you an email to let you know that your parcel has arrived at our Hong Kong distribution centre.
  • Our team will weigh and measure your parcel to calculate the final shipping fee, which will be reflected in your Order History.
  • Login to QualityBuy.com to pay online, or let us know you'll be paying when you pick up your parcel.

How much will it cost to ship my parcel? 

Step6

PARCEL DISPATCHED AND READY FOR PICK UP

  • Your parcel will be dispatched to your selected pick up centre.
  • We'll send you an email to let you know that your parcel is ready to be picked up.
Step7

ORDER COMPLETED!

Once you've picked up your parcel from our pick up centre your order information will be archived in ORDER HISTORY > PREVIOUS ORDERS. Enjoy!

I need help using QualityBuy - who should I contact?