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FIRST TIME USERS
If this is the first time you're using QualityBuy - don't worry, we have you covered. We've designed QualityBuy.com to be as hassle-free and easy to use as possible.
Register for a free account, and follow the instructions below to get started.
If you have any questions about how QualityBuy works, or are having trouble submitting an order let us know here.
CHECK OUT WITH THE CORRECT SHIPPING INFO
When you check out at any online store, remember to:
- Type your QualityBuy membership number in brackets next to your last name.
- Type "Qualitybuy Key"
- Copy and paste one of the warehouse addresses in the countries listed available as the shipping address.
SIGN IN TO QUALITYBUY.COM
- Sign in to your account to submit your item.
CHECK YOUR PARCELS STATUS
- Okay, so you've successfully submitted an item - now sit back, relax, and let us handle the rest. We'll send you an email when your parcel arrives at our international warehouse.
- If you want to check your parcels shipping status, go to MY ACCOUNT > ORDER HISTORY.
What if my parcel gets lost in transit?
WHEN YOUR PARCEL ARRIVES IN HONG KONG
- We'll send you an email to let you know that your parcel has arrived at our Hong Kong distribution centre.
- Our team will weigh and measure your parcel to calculate the final shipping fee, which will be reflected in your Order History.
- Login to QualityBuy.com to pay online, or let us know you'll be paying when you pick up your parcel.
How much will it cost to ship my parcel?
PARCEL DISPATCHED AND READY FOR PICK UP
- Your parcel will be dispatched to your selected pick up centre.
- We'll send you an email to let you know that your parcel is ready to be picked up.